Provider: Sawyglobe LLC ("Hostkeplo", "we", "us"), EIN 36-5146482, registered at 407 Lincoln Road, Suite 8N-285, Miami Beach, FL 33139, USA. Contact: hello@hostkeplo.com · +1 (305) 219 2239 Last updated: June 22, 2026 · Version: 1.0
1. Scope
These Terms of Service ("Terms") govern your use of Hostkeplo's web hosting, managed servers, domain registration and related services (the "Services"). By ordering or using the Services you ("Customer", "you") accept these Terms. They form a binding agreement together with our Service Level Agreement (SLA), Data Processing Agreement (DPA), Acceptable Use Policy (AUP, Section 5) and any order or plan description.
2. Definitions
- Account — the customer account used to access and manage the Services.
- Plan — the service tier ordered (e.g. Start, Base, Pro, Managed VPS).
- Content — all data, websites, files, email and material you store or transmit via the Services.
- Order — your selection of a Plan and any add-ons.
3. The Services
3.1 We provide the Services as described in the applicable Plan and on our website. Plan limits (storage, domains, mail accounts, etc.) apply as stated at the time of purchase. 3.2 The Services are offered to customers in Europe and the United States. Infrastructure is operated in EU-based data centers with EU data residency by default; additional regions may be offered over time. We may use sub-providers (see the DPA) to deliver the Services. 3.3 We may modify, improve or discontinue features with reasonable notice, provided this does not materially reduce the core Service during a paid term.
4. Account, registration and security
4.1 You must provide accurate, current registration details and keep them updated. 4.2 You are responsible for all activity under your Account and for safeguarding your credentials. Notify us promptly of any suspected unauthorised use. 4.3 You must be at least 18 and have authority to bind the entity you represent.
5. Acceptable Use Policy (AUP)
You must not use the Services to host, transmit or facilitate: - illegal content or activity under US, EU, or other applicable law; - malware, phishing, spam, or unsolicited bulk email; - infringement of intellectual property or privacy rights; - child sexual abuse material (CSAM) — zero tolerance, reported to authorities; - activity that compromises the security or performance of our infrastructure or other customers (e.g. resource abuse, crypto-mining on shared plans, DoS); - content that is defamatory, harassing, or otherwise unlawful. We may investigate suspected violations and remove content or suspend Services as set out in Section 8.
6. Fees and payment
6.1 Fees are stated per Plan (EUR; SEK billing available) and are payable in advance for the billing period (monthly or annually). 6.2 Payment is processed via our payment provider (e.g. Stripe). You authorise recurring charges for the chosen term. 6.3 30-day money-back guarantee: new shared hosting Plans may be cancelled within 30 days of initial purchase for a refund of that period's fee. Domain registrations, renewals and third-party costs are non-refundable. 6.4 Late or failed payment may lead to suspension (Section 8) after reasonable notice. 6.5 Prices may change with at least 30 days' notice, effective from the next renewal.
7. Term, renewal and termination
7.1 The agreement runs for the chosen billing period and renews automatically unless cancelled before the renewal date. 7.2 You may cancel at any time via the Account or by contacting us; cancellation takes effect at the end of the current paid period. 7.3 Either party may terminate for material breach not remedied within 14 days of written notice. 7.4 On termination, your right to use the Services ends and Content may be deleted after the retention period in Section 9.
8. Suspension
We may suspend the Services (in whole or part) without liability if: (a) required by law or a valid authority request; (b) there is a security threat or AUP violation; (c) fees are overdue after notice; or (d) your use threatens the stability of shared infrastructure. Where practical we give prior notice and limit suspension to the affected part.
9. Customer Content, backups and data
9.1 You retain all rights to your Content. You grant us the limited rights needed to host and deliver the Services. 9.2 You are responsible for the legality of your Content and for having necessary rights and consents. 9.3 We perform daily backups as a service feature, but you remain responsible for keeping your own copies. Backups are best-effort and not a substitute for your own backup strategy. 9.4 After termination, Content is retained for 14 days then deleted, unless law requires otherwise. Export available on request during this window. 9.5 Processing of personal data is governed by the DPA and our Privacy Policy.
10. Service levels
Availability commitments and service credits are set out in the SLA. The SLA describes your sole and exclusive remedy for downtime.
11. Warranties and disclaimer
11.1 We provide the Services with reasonable skill and care. 11.2 Except as expressly stated and to the extent permitted by law, the Services are provided "as is" without further warranties (including fitness for a particular purpose or uninterrupted/error-free operation).
12. Limitation of liability
12.1 Nothing limits liability that cannot be limited by law (e.g. for intent, gross negligence, or personal injury). 12.2 Subject to 12.1, our total aggregate liability in any 12-month period is limited to the fees you paid for the Services in that period. 12.3 We are not liable for indirect or consequential loss, loss of profit, data, goodwill or business, except as required by mandatory law.
13. Indemnity
You will indemnify us against third-party claims arising from your Content or your breach of these Terms or the AUP, to the extent permitted by law.
14. Confidentiality
Each party will protect the other's non-public information and use it only to perform the agreement.
15. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control (e.g. outages of upstream providers, natural events, war, strikes, state action).
16. Changes to these Terms
We may update these Terms with at least 30 days' notice for material changes. Continued use after the effective date constitutes acceptance.
17. Governing law and disputes
17.1 These Terms are governed by the laws of the State of Florida, USA, excluding its conflict-of-law rules. 17.2 The parties submit to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, unless mandatory consumer law provides otherwise. 17.3 For customers in the EU/EEA, mandatory local consumer-protection and data-protection rights (GDPR) continue to apply; EU consumers may also use the EU Online Dispute Resolution platform.
18. Contact
Sawyglobe LLC · 407 Lincoln Road, Suite 8N-285, Miami Beach, FL 33139, USA · hello@hostkeplo.com